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Water Meter Replacement Program - Frequently Asked Questions

1.  Why is my water meter being replaced?
Over time, water meters become less accurate and can provide inaccurate water readings.  By replacing meters, our city will be able to bill more accurately and efficiently for water usage.  In addition, the new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of residents, and potentially allow water line leaks to be identified earlier by analysis of data collected.       
 
2.  Does this mean my bill will be increasing?
Not necessarily.  In cases where rates remain consistent, the new meters will simply record consumption more accurately.  In some cases, your bill may increase, but only in your current meter is underreporting usage.  Presently the majority of residents are paying for the water they are actually using, while a few residents are only paying for a fraction of the water.  This condition is not fair to all residents.  The new system will ensure fairness and equality for all the residents and businesses in Geneva.  Also, the new meters will read in gallons instead of cubic feet.
 
 3.  When will this work be performed?
The work will be started around the middle to the end of March of this year.  The entire project will take approximately four (4) months.  In most cases the transition will be completely transparent and will not affect the residents.  The work will be performed during normal working hours of 8:00 AM – 5:00 PM Monday – Saturday. 
 
4.  How will this affect my service?
A contractor will come to your residence and replace your meter.  The water meter will be checked to verify that water is presently not in use.  If no water is being used the meter will be replaced.  There will be interruption of service for approximately 30 minutes during the change, but after that it will be the same great service that you’ve come to expect. 
 
 5.  How long will it take?
In most cases, it’s a simple procedure that will require about 30 minutes.  Please provide convenient access to the water meter upon our arrival.
 
 6.  How do I know who is authorized to do the work? 
We have contracted with Pedal Valves to conduct this service.  They will be driving PVI trucks, wearing blue shirts identified by “PVI Meter Replacement Team” and carrying appropriate identification. 

7.  Why was I not able to turn on my water after the meter was installed?
In rare instances, the main cut-off valve to your home may be left off.  This will occur when the Pedal Valves installation team is not able to pressurize your home following the installation.  The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open.  The water is not turned back on to ensure a sink or bath does not overflow with the resident not home to turn the water off.  In these cases, your water will be left off and a door hanger will be left on your door providing you a point of contact to call to have your water turned back on immediately. 
 
 8.  Is there any Special Care or maintenance that I need to do to my new meter?
No, your new meter does not require any maintenance by the homeowner.  As before, the City will take care of all maintenance.  However, please note that this new meter has transmitting technology on it that allows our meter readers to read the meter with a lap top computer.
 
 9.  Is the Meter Replacement Program mandatory?
Yes.
 
10. What happens if I refuse to allow my meter to be replaced? 
         Under city ordinance your water service can be shut off.
 
Questions:
 
Please call our Water Department at (315) 789-8040 or our Engineering Department at (315) 789-3101.
 
Thank you in advance for you cooperation.
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